<?php

include ("../../../../inc/includes.php");
include "../inc/functions.php";
global $DB, $CFG_GLPI;

Session::checkLoginUser();
Session::checkRight("profile", READ);
?>

<html> 
	<head>
		<title> GLPI - <?php echo __('Open Tickets','dashboard'); ?> </title>
		<meta http-equiv="content-type" content="text/html; charset=UTF-8" />
		<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" />
		<meta http-equiv="content-language" content="en-us" />
		<meta http-equiv="refresh" content= "45"/>
		
		<link rel="icon" href="../img/dash.ico" type="image/x-icon" />
		<link rel="shortcut icon" href="../img/dash.ico" type="image/x-icon" />
		<link href="../css/styles.css" rel="stylesheet" type="text/css" />
		<link href="../css/bootstrap.css" rel="stylesheet" type="text/css" />
		<link href="../css/bootstrap-responsive.css" rel="stylesheet" type="text/css" />
		
		<script src="../js/jquery.min.js" type="text/javascript" ></script>
		<script src="../js/jquery.jclock.js"></script>
		
		<script src="../js/media/js/jquery.dataTables.min.js"></script>
		<link href="../js/media/css/dataTables.bootstrap.css" type="text/css" rel="stylesheet" />  
		<script src="../js/media/js/dataTables.bootstrap.js"></script> 
		
		<script src="../js/extensions/ColVis/css/dataTables.colVis.min.css"></script>
		<script src="../js/extensions/ColVis/js/dataTables.colVis.min.js"></script>
		
		<script src="../lib/sweet-alert.min.js"></script>
		<link href="../lib/sweet-alert.css" type="text/css" rel="stylesheet" />
		
		<script type="text/javascript">
			$(function($) {
				var options = {
				timeNotation: '24h',
				am_pm: true,
				fontSize: '38px'
			}
				$('#clock').jclock(options);
			});
			
		</script>
		
		<style>
			table.dataTable thead .sorting::after { content: "" !important; }
			
			.sorting {
		   	color: #fff;
		    	background-color: #555 !important;
		 	}
		 	.sorting > a { color: #fff !important;}
		    
		</style>
		
		<?php echo '<link rel="stylesheet" type="text/css" href="../css/style-'.$_SESSION['style'].'">';  
		
		$sql_s = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'status' AND users_id = ".$_SESSION['glpiID']."";
		$result_s = $DB->query($sql_s);
		$res_status = $DB->result($result_s,0,'value');
		
		if($res_status != '') {
			$status = "(".$res_status.")";
			$status1 = "AND glpi_tickets.status IN ".$status."";
			
		}
		else {
			$status = "('5','6')";
			$status1 = "AND glpi_tickets.status NOT IN ".$status."";
		}		
		
		// entity
		$sql_e = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'entity' AND users_id = ".$_SESSION['glpiID']."";
		$result_e = $DB->query($sql_e);
		$sel_ent = $DB->result($result_e,0,'value');
		
		if($sel_ent == '' || $sel_ent == -1) {
			//get user entities
			//$entities = Profile_User::getUserEntities($_SESSION['glpiID'], true);
			//$entities = $_SESSION['glpiactive_entity'];
			$entities = $_SESSION['glpiactiveentities'];
			//$entities = Profile_User::getUserEntitiesForRight($_SESSION['glpiID'],Ticket::$rightname,Ticket::READALL);
			$ent = implode(",",$entities);		
			//$ent = $entities;		
			$entidade = "AND glpi_tickets.entities_id IN (".$ent.")";	
			$ent_problem = "AND glpi_problems.entities_id IN (".$ent.")";
		}
		
		else {
			$ent = $sel_ent;
			$entidade = "AND glpi_tickets.entities_id IN (".$sel_ent.")";
			$ent_problem =  "AND glpi_problems.entities_id IN (".$sel_ent.")";
		}
		
		//var_dump($entities);
		
		// contar chamados abertos
		$sql = "SELECT COUNT(glpi_tickets.id) AS total
		FROM glpi_tickets
		WHERE glpi_tickets.is_deleted = 0
		".$status1."
		AND glpi_tickets.entities_id IN (".$ent.")" ;
		
		
		$result = $DB->query($sql);
		$data = $DB->fetchAssoc($result);
		
		$abertos = $data['total']; 
		
		//insert if not exist entity
		$query_i = "
		INSERT IGNORE INTO glpi_plugin_dashboard_count (type, id, quant) 
		VALUES ('1','". $ent ."', '" . $abertos ."')  ";
		
		$result_i = $DB->query($query_i);
		
		// get quantity
		$query = "SELECT quant 
		FROM glpi_plugin_dashboard_count
		WHERE id IN (".$ent.")
		AND type = 1 ";
		
		$result = $DB->query($query);
		$quant = $DB->fetchAssoc($result);
		
		$atual = $quant['quant']; 
		
		//update tickets count
		$query_up = "UPDATE glpi_plugin_dashboard_count 
		SET quant=".$data['total']."
		WHERE id IN (".$ent.") 
		AND type = 1 ";
		
		$result_up = $DB->query($query_up);
		
		?> 
	</head>
<?php

if($abertos > $atual) {
	
	//modal alert	
	$sql_pop = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'popup' AND users_id = ".$_SESSION['glpiID']."";
	$result_pop = $DB->query($sql_pop);
	$popup = $DB->result($result_pop,0,'value');		
	
	if($popup == 1) {
		echo '<body onload=\'swal("' . __('New ticket') . '!", "'. __('') .'","success")\'>';
	}		
		
	//sound
	if($_SESSION['glpilanguage'] == "pt_BR") {	
	
	    // IE    
	    echo '<!--[if IE]>';
	    echo '<embed src="../sounds/novo_chamado.mp3" autostart="true" width="0" height="0" type="application/x-mplayer2"></embed>';
	    echo '<![endif]-->';   
	    // Browser HTML5    
	    echo '<audio preload="auto" autoplay>';
	    echo '<source src="../sounds/novo_chamado.ogg" type="audio/ogg"><source src="sounds/novo_chamado.ogg" type="audio/mpeg">';
	    echo '</audio>';
	}
	
	else {
	
	    // IE    
	    echo '<!--[if IE]>';
	    echo '<embed src="../sounds/new_ticket.mp3" autostart="true" width="0" height="0" type="application/x-mplayer2"></embed>';
	    echo '<![endif]-->';
	    // Browser HTML5   
	    echo '<audio preload="auto" autoplay>';
	    echo '<source src="../sounds/new_ticket.ogg" type="audio/ogg"><source src="sounds/new_ticket.ogg" type="audio/mpeg">';
	    echo '</audio>';
	}
}	

else {
   echo '<body>';	
	}


//contar chamados de hoje - today tickets
$datahoje = date("Y-m-d");

$sql = "
SELECT COUNT( * ) AS total
FROM glpi_tickets
WHERE glpi_tickets.date LIKE '".$datahoje."%'
AND glpi_tickets.is_deleted =0 
AND glpi_tickets.entities_id IN (".$ent.")" ;

$result = $DB->query($sql);
$hoje = $DB->fetchAssoc($result);


// chamados de ontem - yesterday tickets
$dataontem = date('Y-m-d', strtotime('-1 day'));

$sql = "
SELECT COUNT( * ) AS total
FROM glpi_tickets
WHERE glpi_tickets.date LIKE '".$dataontem."%'
AND glpi_tickets.is_deleted =0 
AND glpi_tickets.entities_id IN (".$ent.")" ;

$result = $DB->query($sql);
$ontem = $DB->fetchAssoc($result);


//$cham_ontem = "'Chamados de ontem: " . $ontem['total'] . "'";
if ($ontem['total'] > $hoje['total']) { $up_down = "../img/down.png"; }
if ($ontem['total'] < $hoje['total']) { $up_down = "../img/up.png"; }
if ($ontem['total'] == $hoje['total']) { $up_down = "../img/blank.gif"; }

//entity name
$query_name = "
SELECT name, completename AS cname 
FROM glpi_entities
WHERE glpi_entities.id IN (".$ent.")" ;

$result_n = $DB->query($query_name);
$ent_name = $DB->result($result_n, 0, 'cname');

?>

<div id="clock" style="align:right; position:absolute; margin-top:5px;"></div>

<div id='content'>
	<div id='container-fluid' > 
		<div id="head-cham" class="row-fluid">	
				<table class="col-md-12 col-sm-12" style="margin-left:auto; margin-right:auto;" border="0">
					<tr><td>&nbsp;</td></tr>
					<tr>
						<td align="center"><span class="titulo_cham"><?php echo __('Open Tickets','dashboard'); ?>:</span> <span class="total"> <?php echo " ".$abertos ; ?> </span> 
							<span class="titulo_cham" style="font-size:30pt;"><a href="tickets.php" style="font-family: 'RobotoDraft',sans-serif;"> <?php echo " / " . __('Today','dashboard'); ?>: </a> 
								<a href="../../../../front/ticket.php" target="_blank" class="total" style="font-size: 32pt;"> <?php echo " ".$hoje['total'] ; ?> </a>
								<img src= <?php echo $up_down ;?>  class="up_down" alt="" style="margin-top: -10px;" title= <?php echo __('Yesterday','dashboard'). ':';  echo $ontem['total'] ;?>  > </span> 
							</td>
						</tr>					
				</table>
			<p></p>
			</div>	
		<div id="lista_chamados1" class="well info_box row-fluid report" style="">
		
		<?php 				
		
		if(isset($_REQUEST['order'])) {
		
			$order1 = $_REQUEST['order'];
			
			switch($order1) {
				 case "td": $order = "ORDER BY glpi_tickets.id DESC"; break;
				 case "ta": $order = "ORDER BY glpi_tickets.id ASC"; break;
				 case "sd": $order = "ORDER BY glpi_tickets.status DESC, glpi_tickets.id ASC"; break;
				 case "sa": $order = "ORDER BY glpi_tickets.status ASC, glpi_tickets.id ASC"; break;
				 case "tid": $order = "ORDER BY glpi_tickets.name DESC"; break;
				 case "tia": $order = "ORDER BY glpi_tickets.name ASC"; break;
				 case "ted": $order = "ORDER BY glpi_tickets.id DESC"; break;
				 case "tea": $order = "ORDER BY glpi_tickets.id ASC"; break;
				 case "pd": $order = "ORDER BY glpi_tickets.priority DESC, glpi_tickets.date ASC"; break;
				 case "pa": $order = "ORDER BY glpi_tickets.priority ASC, glpi_tickets.date ASC"; break;	
		  		 case "dd": $order = "ORDER BY glpi_tickets.time_to_resolve DESC"; break;
				 case "da": $order = "ORDER BY glpi_tickets.time_to_resolve ASC"; break;	  	
				}	
			}
			
		else {
				$order = "ORDER BY glpi_tickets.date_mod DESC";
		}
					
				//select tickets				
				$sql_cham = "SELECT DISTINCT glpi_tickets.id, glpi_tickets.name AS descri, glpi_tickets.status AS status, glpi_tickets.date_mod, 
				glpi_tickets.date AS initdate, glpi_tickets.priority, glpi_tickets.time_to_resolve AS duedate, glpi_tickets.locations_id AS lid, glpi_tickets.entities_id AS entity
				FROM glpi_tickets_users, glpi_tickets, glpi_users
				WHERE glpi_tickets.is_deleted = 0
				".$status1."
				AND glpi_tickets.id = glpi_tickets_users.`tickets_id`
				AND glpi_tickets_users.`users_id` = glpi_users.id				
				AND glpi_tickets.entities_id IN (".$ent.")
				".$order."";
				
				$result_cham = $DB->query($sql_cham);
				
				//check time_to_resolve	
				$sql_due = "SELECT COUNT(glpi_tickets.id) AS count_due
				FROM glpi_tickets
				WHERE  glpi_tickets.status NOT IN (4,5,6) 
				AND glpi_tickets.is_deleted = 0
				AND glpi_tickets.time_to_resolve IS NOT NULL
				AND glpi_tickets.entities_id IN (".$ent.")" ;
						
				$result_due = $DB->query($sql_due);				
				$count_due = $DB->result($result_due,0,'count_due');
					
				//Show due date or location or entity	
				$query_due = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'duedate' AND users_id = ".$_SESSION['glpiID']." ";																
				$result_due = $DB->query($query_due);
				
				$show_due = $DB->result($result_due,0,'value');	
				
				$query_loc = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'location' AND users_id = ".$_SESSION['glpiID']." ";																
				$result_loc = $DB->query($query_loc);
				
				$show_loc = $DB->result($result_loc,0,'value');
				
				$query_ent = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'entity_cham' AND users_id = ".$_SESSION['glpiID']." ";																
				$result_ent = $DB->query($query_ent);
				
				$show_ent = $DB->result($result_ent,0,'value');
				
				$query_tit = "SELECT value FROM glpi_plugin_dashboard_config WHERE name = 'title' AND users_id = ".$_SESSION['glpiID']." ";																
				$result_tit = $DB->query($query_tit);
				
				$show_tit = $DB->result($result_tit,0,'value');
				
				if($show_due != 0) {
					if($count_due > 0) {
						$th_due = "<th style='text-align:center; color:#fff;'><a href='tickets.php?order=da'>&nbsp<font size=2.5pt; font-family='webdings'style='color:#fff;'>&#x25BE;&nbsp;</font></a>". __('Due Date','dashboard')."<a href='tickets.php?order=dd'><font size=2.5pt; font-family='webdings'style='color:#fff;'>&nbsp;&#x25B4;</font></a></th>";
					}
					else {$th_due = '' ;}			
				}					
					
				echo "<table id='tickets' class='display' style='font-size: 20px; font-weight:bold;' cellpadding = 2px >				
				<thead>
					<tr class='up-down'>
						<th style='text-align:center;'><a href='tickets.php?&order=ta'>&nbsp<font size=2.5pt; font-family='webdings' style='color:#fff;'style='color:#fff;'>&#x25BE;&nbsp;</font></a>". __('ID','dashboard')."<a href='tickets.php?&order=td'><font size=2.5pt; font-family='webdings'style='color:#fff;'>&nbsp;&#x25B4;</font></a></th>
						<th style='text-align:center;'><a href='tickets.php?&order=sa'><font size=2.5pt; font-family='webdings'style='color:#fff;'>&#x25BE;&nbsp;</font></a>". __('Status')."<a href='tickets.php?&order=sd'><font size=2.5pt; font-family='webdings'style='color:#fff;'>&nbsp;&#x25B4;</font></a></th>";

				if($show_tit != 0 || $show_tit == '') {	
					echo	"<th style='text-align:center;'>". __('Title')."</th>";
					}
						
				echo "<th style='text-align:center;'>". __('Technician')."</th>
						<th style='text-align:center;'>". __('Requester')."</th>";

				if($show_ent == 1) {	
					echo	"<th style='text-align:center;'>". __('Entity')."</th>";
					}
					
				if($show_loc == 1) {	
					echo	"<th style='text-align:center;'>". __('Location')."</th>";
					}	
					
				echo $th_due."									
						<th style='text-align:center;'><a href='tickets.php?&order=pa'>&nbsp<font size=2.5pt; font-family='webdings'style='color:#fff;'>&#x25BE;&nbsp;</font></a>". __('Priority')."<a href='tickets.php?&order=pd'><font size=2.5pt; font-family='webdings'style='color:#fff;'>&nbsp;&#x25B4;</font></a></th>
					</tr>
				</thead>
				<tbody>";
			
		
				while($row = $DB->fetchAssoc($result_cham)){ 
				
					$status1 = $row['status']; 
					
					if($status1 == "1" ) { $status1 = "new";} 
					if($status1 == "2" ) { $status1 = "assign";} 
					if($status1 == "3" ) { $status1 = "plan";} 
					if($status1 == "4" ) { $status1 = "waiting";} 
					if($status1 == "5" ) { $status1 = "solved";}  	            
					if($status1 == "6" ) { $status1 = "closed";}
					if($status1 == "13" ) { $status1 = "feedback";}
					if($status1 == "14" ) { $status1 = "waiting_list";}
					if($status1 == "15" ) { $status1 = "in_attendance";}
					
					//get technician
					$sql_tec = "SELECT glpi_tickets.id AS id, glpi_users.firstname AS name, glpi_users.realname AS sname
					FROM `glpi_tickets_users` , glpi_tickets, glpi_users
					WHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`
					AND glpi_tickets.id = ". $row['id'] ."
					AND glpi_tickets_users.`users_id` = glpi_users.id
					AND glpi_tickets.entities_id IN (".$ent.")
					AND glpi_tickets_users.type = 2 ";
					    
					$result_tec = $DB->query($sql_tec);	
					$row_tec = $DB->fetchAssoc($result_tec);
					
					//get requester
					$sql_req = "SELECT glpi_tickets.id AS id, glpi_users.firstname AS name, glpi_users.realname AS sname
					FROM `glpi_tickets_users` , glpi_tickets, glpi_users
					WHERE glpi_tickets.id = glpi_tickets_users.`tickets_id`
					AND glpi_tickets.id = ". $row['id'] ."
					AND glpi_tickets_users.`users_id` = glpi_users.id
					AND glpi_tickets_users.type = 1
					AND glpi_tickets.entities_id IN (".$ent.")" ;
					    
					$result_req = $DB->query($sql_req);	
					$row_req = $DB->fetchAssoc($result_req);
					
					//get priority
					$sql_prio = "SELECT name, value
							FROM glpi_configs
							WHERE name LIKE 'priority_".$row['priority']."' ";
					
					$result_prio = $DB->query($sql_prio);	
					$row_prio = $DB->fetchAssoc($result_prio);	
					
					$priority = substr($row_prio['name'],9,10);
					
					if($priority == 1) {
						$prio_name = _x('priority', 'Very low'); }
					
					if($priority == 2) {
						$prio_name = _x('priority', 'Low'); }
						
					if($priority == 3) {
						$prio_name = _x('priority', 'Medium'); } 		
						
					if($priority == 4) {	
						$prio_name = _x('priority', 'High'); }
						
					if($priority == 5) {
						$prio_name = _x('priority', 'Very high'); } 	
						
					if($priority == 6) {
						$prio_name = _x('priority', 'Major'); } 			 				 					 	
			
					//get Location
					$sql_loc = "SELECT id, name
					FROM glpi_locations
					WHERE glpi_locations.id = ". $row['lid'] ." ";
					    
					$result_loc = $DB->query($sql_loc);	
					$row_loc = $DB->fetchAssoc($result_loc);	
					
					//get entity				
					$sql_ent = "SELECT id, name, completename AS cname
					FROM glpi_entities
					WHERE glpi_entities.id = ". $row['entity'] ." ";
					    
					$result_ent = $DB->query($sql_ent);	
					$row_ent = $DB->fetchAssoc($result_ent);					
			
					echo "
					<tr class='title' style='font-weight:normal;'>
						<td style='text-align:center; vertical-align:middle; font-weight:bold;'> <a href=../../../../front/ticket.form.php?id=". $row['id'] ." target=_blank > <span >" . $row['id'] . "</span> </a></td>
						<td style='vertical-align:middle;'><span><img src=../../../../pics/".$status1.".png /> ".Ticket::getStatus($row['status'])."</span ></td>";
					
					if($show_tit != 0 || $show_tit == '') {	
						echo "<td style='vertical-align:middle;'><a href=../../../../front/ticket.form.php?id=". $row['id'] ." target=_blank > <span>" . $row['descri'] . "</span> </a></td>";
					}
					
					if(isset($row_tec['name'])) {		
					echo "<td style='vertical-align:middle;'><span >". $row_tec['name'] ." ".$row_tec['sname'] ."</span> </td>";
					} else {
						echo "<td style='vertical-align:middle;'><span ></span> </td>";
					}
			
					echo "<td style='vertical-align:middle;'><span >". $row_req['name'] ." ".$row_req['sname'] ."</span> </td>";
								
					if($show_ent == 1) {
						echo "<td style='vertical-align:middle; text-align:left; font-size:14pt;'>" . $row_ent['cname'] . "</td>";
					}
						
					if($show_loc == 1) {
						echo "<td style='vertical-align:middle; text-align:center; font-size:14pt;'>" . $row_loc['name'] . "</td>";
					}
					
					if($show_due != 0) {
						if($count_due > 0) {
							$now = date("Y-m-d H:i");
										
								//porcentagem
								$time_total = strtotime($row['duedate']) - strtotime($row['initdate']);
								$time_pass = strtotime($row['duedate']) - strtotime($now);
								$perc = round(($time_pass*100)/$time_total,1);
								$barra = round(100 - $perc,1);
						
								// cor barra
								if($barra == 100) { $cor = "progress-bar-danger"; }
								if($barra > 95 and $barra < 100) { $cor = "progress-bar-danger"; }
								if($barra > 70 and $barra < 95) { $cor = "progress-bar-warning"; }
								if($barra > 50 and $barra <= 70) { $cor = "progress-bar-default"; }
								if($barra > 0 and $barra <= 50) { $cor = "progress-bar-success"; }
								if($barra < 0) { $cor = ""; $barra = 0; }												
								
							if($row['duedate'] != ''  && $row['duedate'] < $now ) {
								echo "<td style='text-align:center; vertical-align:middle; font-size:14pt; color:red;'><span>". conv_data_hora($row['duedate']) ."</span> 
											<div class='progress' style='margin-top: 9px;'>
												<div class='progress-bar progress-bar-danger' role='progressbar' aria-valuenow='100' aria-valuemin='0' aria-valuemax='100' style='width: 100%;'>
									    			<span style='font-weight:bold; color:#FFF;'> 100% </span>
									    		</div>
											</div>								
										</td>";
							}
							else {
								echo "<td style='text-align:center; vertical-align:middle; font-size:14pt; color:green;'><span>". conv_data_hora($row['duedate']) ."</span>";
									if($barra != 0) { 
									echo " 
											<div class='progress' style='margin-top: 9px;'>
												<div class='progress-bar ". $cor ."' role='progressbar' aria-valuenow='".$barra."' aria-valuemin='0' aria-valuemax='100' style='width: ".$barra."%;'>
									    			<span style='font-weight:bold; color:#FFF;'>".$barra."% </span>
									    		</div>
											</div>								
										</td>";
									}
									else { echo "</td>";}
							}	
						}
					}
						
					echo "								
						<td style='vertical-align:middle; text-align:center; background-color:". $row_prio['value'] .";'>" . $prio_name . "</td>
					</tr>"; 		 
				 } 
		 		 
				echo "</tbody>
						</table>"; ?>
			
			</div>
		</div>
</div>

<style type="text/css">
table.dataTable thead > tr > th {
    padding-right: 10px;
}
</style>


<script type="text/javascript" charset="utf-8">

$('#tickets')
	.removeClass( 'display' )
	.addClass('table table-striped table-bordered table-hover');


$(document).ready(function() {	
   
    $('#tickets').dataTable({
        "bJQueryUI": false,
        //"sPaginationType": "full_numbers",
        "bFilter": false,         
         sorting: false,
        "bLengthChange": false,
        "bPaginate": false, 
        "scrollY":        "75vh",
        "scrollCollapse": true,
        //"iDisplayLength": 15,
    	  //"aLengthMenu": [[15, 25, 50, 100, -1], [15, 25, 50, 100, "All"]],     	    	  
    	   
        "sDom": 'T<"clear">lfrtip', 

        //"bSortCellsTop": false,
        "sAlign": "right"    	      	      	  		  
    });    
} );

</script>

</body>
</html>
